TERMS & CONDITIONS
CUSTOMER CARE
ABOUT OUR STORE
1. Our store is committed to offering quality products, ensuring a safe, transparent, and satisfying shopping experience. We work with dedication to enhance your beauty, self-esteem, and well-being.
2. REGISTRATION AND INFORMATION
When making a purchase, the customer is responsible for providing accurate, complete, and up-to-date information, including their name, address, phone number, and any other details necessary for delivery.
3. PRODUCTS AND AVAILABILITY
We strive to provide images, descriptions, and information that accurately represent the products listed. Please note that colors may vary slightly depending on the screen used to view them.
Product availability is subject to current store stock.
4. PRICES AND PAYMENT
Prices and payment terms will be provided at the time of purchase. Orders will be processed once payment has been confirmed, in accordance with the terms presented at checkout.
Any promotions will be subject to their own specific timeframes and rules, which will be communicated to the customer.
5. SHIPPING AND DELIVERY
Shipping costs and estimated delivery times will be displayed during the checkout process, based on the address provided and the shipping method selected.
It is the customer's responsibility to provide the correct address. Should any issues arise with delivery, our team is available to provide guidance and assist in finding a solution.
6. EXCHANGES, RETURNS, AND CANCELLATIONS
We uphold consumer rights as established by Brazilian law.
For online purchases, consumers may exercise their right to cancel (the "right of regret") within the legal 7-day period, as stipulated by the Consumer Defense Code and subject to applicable regulations.
Products that are defective, do not match the order, or present other issues will be handled in accordance with current legislation.
To request assistance, please contact us through our official store channels. 7. PRIVACY AND DATA PROTECTION
Personal information provided by customers will be handled in accordance with applicable data protection legislation, including the General Data Protection Law (LGPD).
Data will be used for purposes related to customer service, order processing, payments, deliveries, and other legitimate business activities. We have implemented appropriate measures to protect this information.
8. CUSTOMER SERVICE
We are available to answer questions, receive suggestions, and provide assistance regarding your orders.
Contact: [insert your email, WhatsApp, or other official channel].
9. CHANGES TO THE TERMS
These Terms and Conditions may be updated to reflect changes in our services, procedures, or legal obligations. The current version will always be available on our online store.
10. FINAL PROVISIONS
These terms shall be interpreted in accordance with Brazilian law, particularly regulations concerning consumer protection and the protection of personal data.
By using our store, you acknowledge that you are aware of these conditions, without prejudice to any rights guaranteed by law.
Our mission is to offer quality, trust, and care with every purchase. Your satisfaction is very important to us!
PRIVACY & SAFETY
1. PROTECTION OF YOUR DATA
We respect your privacy and are committed to handling your personal data responsibly, in compliance with the General Data Protection Law (LGPD) and other applicable regulations.
2. HOW WE USE YOUR INFORMATION
The information provided while browsing or making a purchase may be used to:
Process and confirm your orders.
Handle payments and arrange deliveries.
Contact you regarding purchases, questions, or requests.
Improve our services and your experience in our store.
Send updates and offers, when authorized or permitted by law.
3. SECURITY DURING PURCHASES
We implement appropriate security measures to protect personal data against unauthorized access, loss, alteration, or misuse.
Payments are processed in accordance with the features and security measures provided by the platform and the payment services used.
4. DATA SHARING
Your data may be shared only when necessary to carry out services related to your purchase—such as payment processing, delivery, and platform operations—or when another applicable legal basis exists.
We do not sell your personal data.
5. COOKIES AND BROWSING
Our store may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how the site is used, subject to your settings and consent choices.
6. YOUR RIGHTS
You may request information regarding the processing of your data and exercise the rights granted under the LGPD—including the right to access, correct, or delete your data, or make other relevant requests—in accordance with legal requirements.
7. CONTACT
If you have any questions regarding privacy, security, or the use of your personal data, please contact us at:
Email: lorenapreri@gmail.com
OUR COMMITMENT TO YOU
Your trust is essential to us. We want you to shop with peace of mind, knowing that we handle your information with care, respect, and responsibility.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments